Sales and Returns

Please read the following:

Due to increased number of delays, damaged or stolen items, following countries will be excluded from our Flat WorldWide Shipping offer: Russia, Brazil, Chile and Mexico. If you’d like to order from one of these countries, feel free to contact us at info@dnmodels.com for checking for an eventual option and delivery times. Orders made from these countries without first contacting Us will be refunded.

Payments: We accept Paypal payments.

Tax and VAT: Items shipped within EU are TAX and VAT -free. The rest of the World: all taxes like customs, storage due to unsuccessful delivery, or any other charges are responsibility solely of the buyer. Any damage of the items, due to customs check upon arrival is not responsibility of the seller. If you get your item damaged, you need to claim it on the spot or once in your hands you bear all the consequences of what might have happened if some customs officer opened it. Please, Do not accept packages that are obviously damaged or abused in any way!

Delivery times: Delivery period is 22-25 business days. Longer delivery time during December holiday season. Postal offices are overbooked and it might take longer for your item to appear. Usually the items are being delivered within 14 -20 days, but during Christmas time and Summer Holidays it might take longer. All Holidays like Easter, Bank Holidays and specific country holidays might cause several days of delays.

Returns: Returns are accepted. You can return your item within 7 days after it gets delivered. In order to make you a full refund, please be sure to have the item in its original packing and without any damages. There should not be any missing parts, instructions, damaged pieces or stickers. It is buyer’s responsibility to ship the item back properly and pay the shipping quotes. After receiving the item and checking its condition, assuring everything is as described above, the full refund will be made. Exchanges for other items are not possible. It is not a problem a new order to be made for a different item and again it should go through the PayPal system. If the item is returned and arrives with damages, not in its original packing or failing to comply with any of the conditions described above, no refund will be made. Please don’t hesitate to email us if you have any additional questions! We believe that the good communication is fundamental for doing great business!